FREQUENTLY ASKED QUESTIONS
Shipping & Delivery
We usually ship within 1-3 business days. If you select one of our expedited shipping options, we will fulfill orders placed before 2pm EST the same business day, otherwise they will be fulfilled the next business day.
Yes, absolutely! We offer expedited shipping at checkout and if you are local to Miami, we can deliver via messenger for an extra fee. Please email us at email@example.com to schedule a messenger.
We are happy to work with you to make sure that your gift is received within a certain window of your desired date. However, actual dates of arrival cannot be guaranteed, as the responsibility falls upon the shipping carrier. Email us at firstname.lastname@example.org and we’ll work with you to try and make this happen.
We never include receipts or packing slips inside our shipments. We can assure you that your recipient will never receive a gift with pricing listed anywhere.
We currently ship in the US and Canada.
At Serendipities we strive to make sure the gift presentation is impeccable and your gift recipients are both completely satisfied and impressed. If the gift doesn’t live up to these standards, please contact us at email@example.com and we will do everything we can to make it right.
Yes, we do! To learn more about our custom gift process, please email us at firstname.lastname@example.org
We love partnering with businesses of all sizes to dream up customized gifts for the holidays, parties, clients, sales initiatives, and more! We will work closely with you to create a gift that fits your needs and speaks to your business/event. Please email us at email@example.com to learn more about this process.
Absolutely! Weddings are such a special time and we love working with couples to create customized and unique gifts that will impress their guests. Contact us at firstname.lastname@example.org to learn more.